1. Introduction
At CogitX, we respect the privacy of our enterprise clients, partners, and users. This Privacy Policy explains how we collect, use, process, and safeguard information when you interact with our Agentic AI Platform and services.
Given that CogitX is designed for enterprise deployment, our approach to data is centered on sovereignty, isolation, and security.
2. Information We Collect
Depending on how you use our platform (SaaS vs. On-Premise/On-Tenant), we may collect the following:
Account & Contact Information: Name, corporate email, job title, and company details provided during onboarding or demo scheduling.Usage & Telemetry Data: Technical logs regarding system performance, API calls, error rates, and interaction metrics to improve platform reliability.Enterprise Data (User Content):- Note: If you deploy CogitX via our on-premise or VPC (Virtual Private Cloud) options, CogitX does not have access to your raw data. Your data remains within your infrastructure.
- If you use our managed SaaS platform, we process data only to the extent necessary to provide the services requested, strictly adhering to our Data Processing Agreements (DPA).
3. How We Use Information
We use the information collected to:
Provide and Optimize the Platform: Deliver our orchestration, evaluation, and agent-building services.Ensure Compliance and Security: Monitor system integrity, prevent unauthorized access, and fulfill audit requirements.Support & Communication: Provide customer support and send service-related updates (e.g., security patches, platform feature releases).4. Data Sovereignty and Security
CogitX is built with a "Privacy by Design" philosophy:
Workload Isolation: In enterprise deployments, we prioritize the segregation of your workloads from those of other clients.Deployment Flexibility: Because we support on-tenant, on-premise, and air-gapped environments, your data can remain entirely within your own firewall, ensuring you retain full control over your data residency.No Training on Client Data: We do not use your proprietary business data or the content of your workflows to train or fine-tune global, public-facing AI models unless you explicitly opt-in for specific service improvements.5. Sharing of Information
Service Providers: We may work with third-party infrastructure providers (e.g., cloud storage, security monitoring) who are contractually bound to maintain strict confidentiality.Legal Requirements: We may disclose information if required by law, subpoena, or government regulation, provided we are legally permitted to notify you.Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to continued privacy protections.6. Your Rights
Depending on your location, you may have specific rights regarding your data, including:
Access and Correction: The right to request a copy of your personal information or request updates.Deletion: The right to request the deletion of your account data (subject to legal retention requirements).Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.To exercise these rights, please contact our privacy team at sid@cogitx.ai.
7. International Transfers
We operate globally. By using the CogitX platform, you acknowledge that your data may be processed in locations outside your jurisdiction. We implement robust safeguards (such as Standard Contractual Clauses) to ensure such transfers remain compliant with international data protection laws.
8. Changes to This Policy
We may update this policy periodically. When we make material changes, we will notify you through the platform interface or via your registered administrative email.
9. Contact Us
If you have questions about this policy or our data security practices, please reach out to us at:
CogitX Privacy Team
Email: sid@cogitx.ai
Website: https://cogitx.ai
