AI SHOPPING CONCIERGE
Give every shopper your best aisle asssociate
AI Shopping concierge greets every visitor, turns a plain-language list into a basket, and swaps what's out of stock — grounded in your live catalog, prices, and inventory, the way your best associate would.
Your store has traffic. It doesn't have anyone in the aisles.
In a supermarket, a good associate points a shopper to the right aisle, picks out the ripe fruit, and reminds them about the bread. Online, that same shopper faces 40,000 SKUs, a search bar, and a filter panel. They type "milk," get 60 results, and abandon a half-built basket. Nobody ever asks, "What are you cooking this week?" You paid to acquire every one of them.
Every shopper understood. Every basket filled
The Assistant opens the conversation, takes the shopping list the way a shopper would say it out loud, and maps "everything for a biryani for six" to the exact SKUs in your live catalog.
Hallucination free
Knows your entire catalog
Speaks your brand
Live inventory aware
From shopping list to fuller trolley.
The Assistant sells, not just fulfils — the right pack size, the staples they forgot, the right moment for a multi-buy, the way your best associate builds a basket.
Guided selling
Smart cross-sell
Offer aware
Rescues abandonment
Every conversation makes your store smarter.
Every chat is a shopper telling you what they wanted to cook, buy and couldn't find, in their own words. The Assistant turns that into demand signals, range gaps and objections.
Demand signals
Range gap detection
Objection insights
Compounds over time
Case Studies
Spot the stock-out. Say the word. Order placed.
POS, inventory and ERP connected · One of India’s fastest-growing grocers
Grocery retailer
The right spend in the right market
Campaign investment tuned market by market · ROAS lift across every channel
Leading QSR chain
Frequently Asked Questions
How is an AI shopping assistant different from a chatbot?
Chatbots follow scripts and deflect support tickets. The CogitX Shopping Assistant sells. It is trained on your catalog, grounded in your live stock and prices, and works toward a full basket the way a store associate does: asking, recommending, swapping, and closing.
What stops it from making things up?
Every answer is grounded in your live catalog, pricing, and store-level inventory. If it is not in your data, it is not in the answer. The Assistant never invents a product, price, offer, or delivery slot, and when it does not know, it says so and hands off.
How does it increase basket size and conversion?
It sells the way a good associate does. It narrows a wide range to the right product with a question instead of a scroll, suggests what actually sells together, surfaces multi-buys and bundles at the right moment within your rules, and recovers half-built baskets by filling gaps, fixing delivery slots, and answering objections.
What systems does it need to connect to?
Your product catalog, inventory, pricing, promotions, and order systems, through standard connectors for major commerce platforms. Add your loyalty program or CRM for personalization if you want it. Typically live on your storefront in weeks, not quarters.
Where does our customer data go?
Nowhere. The Assistant runs inside your perimeter, in your cloud, your private cloud, or fully on-premise. Conversations are never used to train a shared model, customer data is never sold or shared, and the intelligence built on your shoppers stays yours.
Does it get better over time?
Yes, and the improvement is yours to keep. Every conversation teaches it what your shoppers want, what they swap, and what fills the basket. That learning compounds on your side and never trains anyone else's AI.
AI SHOPPING CONCIERGE
Give every shopper your best stylist.
AI Shopping concierge greets every visitor, understands the occasion, the fit, and the budget, and guides them to the right pieces grounded in your live catalog, size charts, and stock, the way your best floor stylist would.
Your store has traffic. It doesn't have a stylist.
In a store, a good associate reads the customer, asks about the occasion, and pulls the right size off the rack. Online, that shopper gets a search bar, a filter panel, and a size chart in a modal. They browse, they hesitate over fit, they leave and the 97% who don't convert exit without anyone ever asking "what are you shopping for?" You paid to acquire every one of them.
Every shopper styled. Every intent understood.
The Assistant opens the conversation, asks what a good stylist would ask — occasion, fit, shade, budget — and maps plain-language needs to your live catalog.
Hallucination free
Knows your entire catalog
Speaks your brand
Live inventory aware
From first question to the full look.
The Assistant sells, not just answers — the right piece, the pieces that complete the look, the right moment for an offer, the way your best stylist builds an outfit.
Guided selling
Smart cross-sell
Offer aware
Rescues abandonment
Every conversationmakes your store smarter.
Every chat is a shopper telling you what they wanted to cook, buy and couldn't find, in their own words. The Assistant turns that into demand signals, range gaps and objections.
Demand signals
Range gap detection
Objection insights
Compounds over time
Case Studies
Spot the stock-out. Say the word. Order placed.
POS, inventory and ERP connected · One of India’s fastest-growing grocers
Grocery retailer
The right spend in the right market
Campaign investment tuned market by market · ROAS lift across every channel
Leading QSR chain
Frequently Asked Questions
How is an AI shopping assistant different from a chatbot?
Chatbots follow scripts and deflect support tickets. The CogitX Shopping Assistant sells. It is trained on your catalog, grounded in your live stock and prices, and works toward a full basket the way a store associate does: asking, recommending, swapping, and closing.
What stops it from making things up?
Every answer is grounded in your live catalog, pricing, and store-level inventory. If it is not in your data, it is not in the answer. The Assistant never invents a product, price, offer, or delivery slot, and when it does not know, it says so and hands off.
Does it work in our customers' languages?
Yes. It speaks every language your shoppers use, in your brand's tone. Configure the selling style once and it holds across languages, channels, and thousands of simultaneous conversations.
What systems does it need to connect to?
Your product catalog, inventory, pricing, promotions, and order systems, through standard connectors for major commerce platforms. Add your loyalty program or CRM for personalization if you want it. Typically live on your storefront in weeks, not quarters.
Where does our customer data go?
Nowhere. The Assistant runs inside your perimeter, in your cloud, your private cloud, or fully on-premise. Conversations are never used to train a shared model, customer data is never sold or shared, and the intelligence built on your shoppers stays yours.
Does it get better over time?
Yes, and the improvement is yours to keep. Every conversation teaches it what your shoppers want, what they swap, and what fills the basket. That learning compounds on your side and never trains anyone else's AI.
