Claims processing is document-intensive, time-sensitive, and historically slow. AI agents automate the intake, data extraction, fraud checking, coverage verification, and initial assessment — routing only complex or suspicious cases to human adjusters.
A motor insurer that receives a claim, verifies policy coverage, checks fraud indicators, and either approves for direct settlement or routes to an adjuster with a pre-filled assessment in under 15 minutes is compressing what used to take days into minutes. The human adjuster still handles the hard cases — they just spend their time where judgment is actually needed.
