A Dialog Builder is a visual workspace for designing conversation flows using drag-and-drop tools rather than writing code. Teams can map out the logical path of a conversation, define what happens at each step, and connect to backend systems without requiring developer involvement at every stage.
Dialog builders make it practical for business teams to build and modify AI-driven conversations without relying entirely on engineering resources. When a workflow needs to change — a new policy, a different escalation path — the team that owns the process can make the change directly rather than waiting for a development sprint.
