Decision automation is what happens when an AI system moves from generating a recommendation to actually taking action based on that recommendation — without a human confirming each decision.
An expense management system that automatically approves reimbursement requests within policy limits and flags everything else for manager review is automating a category of decisions that previously required manual review for every item. Decision automation makes sense for high-volume, rule-consistent decisions where the criteria are well-defined. For decisions with significant consequences or ambiguous inputs, human review should remain in the loop.
