Conversational AI enables machines to interact with humans using natural language across text, voice, and messaging. It combines language understanding, intent recognition, and dialogue management to automate support interactions and execute tasks through natural conversation.
Unlike scripted chatbots with predefined responses, conversational AI handles varied phrasing, maintains context across a conversation, and connects to backend systems to take real actions. The difference is the gap between a bot that pattern-matches on keywords and a system that genuinely understands what the user is trying to accomplish.
