A copilot is not an autonomous agent. It assists rather than acts independently, sitting alongside a human worker to suggest next steps, draft content, pull relevant information, and flag things the user might miss. The human stays in control; the copilot handles the repetitive or information-heavy parts.
A sales rep preparing for a customer meeting who automatically receives account history, recent interactions, open support tickets, and relevant news is working with a copilot. The rep still makes the decisions and leads the conversation — the AI just makes sure they walk in fully prepared.
